RETURNS

MAKE A RETURN

For any reason you are not happy with your EXIE purchase, you can return your items if they match our return criteria below and are returned to us within 30 days from delivery for full price items. 

Before committing to any purchase, we recommend viewing our size chart.

Our Return Policy:
We will gladly accept any full priced item returned back for a store credit, minus original shipping costs. All sale items are final, meaning that no returns, exchanges or refunds can be accommodated.

Eligible items:
We accept returns for items that are unused, unworn, unwashed and in their original condition with all tags attached within 30 days of delivery.

Note: All items will be inspected on return and it remains at the discretion of EXIE whether the item will be accepted for refund based on quality control.

Return & exchange portal:

https://360.postco.co/exie - CUSTOMERS RETURN HERE
If the above conditions are met, once we receive and inspect the returned item(s), a refund / store credit will be issued within 5-7 business days. *Please note that original shipping costs are non-refundable.*

Damaged or incorrect items:
If you receive a damaged or incorrect item, please contact us immediately at cutomercare@exiestudio.com so that we can correct the issue.

Return address:
Suite 12, 320 Carlisle Street Balaclava, 3183, Australia.

Afterpay

Afterpay repayment options cannot be altered and will be kept as originally processed over the two-month period. However, the customer will be able to use the full value of the Store Credit Note straight away.

 

EXIE Studio Pty Ltd is not liable for the loss of garments being returned. EXIE Studio Pty Ltd encourages customers to return item(s) via registered or traceable postal services and to take note of the tracking number and have it scanned in at your local Post Office. 

EXIE Customer Care must be notified within 30 days of receiving your full price item and 14 days for markdown styles, if you wish to return your item for a sizing or styling exchange or for a store credit note. Items that are returned after the relevant period will not be accepted.

EXIE Studio Pty Ltd will not authorise any returns without a Return Authorisation Code being processed and EXIE Customer Care being contacted via email. Unauthorised returns will be sent back to the customer who will be charged the return shipping fee. 

Garments returned to EXIE endure a full quality control procedure and checklist before being approved for exchange or store credit note. Any garments returned to us with stains (makeup, fake tan, any other markings or stains), or garments that have been dry cleaned or damaged in any way, cannot be returned or exchanged. Garments that have a strong odour of perfume, washing powder or are similarly impregnated will not be accepted back. EXIE Pty Ltd reserves the right to deny a credit note or exchange if health and safety standards are not met.

EXIE Studio Pty Ltd reserves the right to change the terms and conditions and shipping costs at any given time.